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Frequently AskedQuestions

Everything you need to know about our water treatment systems, installation process, and services
Consultations
Water Softeners
Whole House Filtration
Installation & Service
General

Consultations

A typical Pure Viva consultation takes 30 to 45 minutes, but we take as long as needed to answer all your questions thoroughly. During the visit, our water wellness expert will test your water on-site, explain the results, discuss your household water usage patterns, and recommend the best system for your specific needs. There is never any rush, and we encourage you to ask as many questions as you need to feel confident in your decision. To schedule your free consultation, visit our contact page.

No, our consultations are completely free with no obligation to purchase anything. We believe every family deserves to understand what is in their water, which is why we offer complimentary in-home water testing and a full consultation at no charge. Our goal is to educate you about your water quality and present options that make sense for your household. You will never be pressured into a purchase, and there are no hidden fees associated with the consultation or the water test itself.
You do not need to prepare anything special before your Pure Viva consultation. Our technician will bring all the testing equipment and materials needed. However, it can be helpful to have your most recent water bill available, as it sometimes contains information about your water source and usage. If you have noticed specific water quality issues such as staining, odor, taste problems, or scale buildup, make a note of which fixtures or appliances are affected. This information helps our technician tailor their recommendations to your exact situation.

Water Softeners

Our system uses zero salt. Unlike traditional water softeners that require regular salt refills every few weeks, our salt-free conditioning technology treats hard water without any salt or chemicals. This means no heavy bags to carry, no ongoing salt costs, no brine discharge into the environment, and no sodium added to your water. Traditional salt-based softeners can use 40 to 80 pounds of salt per month depending on water hardness and household size, which adds up to significant expense and effort over time. Our salt-free approach eliminates all of that while still effectively preventing scale buildup in your pipes and appliances. Learn more on our water softener guide.

Absolutely! Since our system is salt-free, there is no sodium added to your water whatsoever. The water is completely safe for everyone to drink, including those on sodium-restricted diets, children, and pets. Traditional salt-based softeners exchange calcium and magnesium ions for sodium ions, which can add a noticeable amount of sodium to drinking water, sometimes 20 to 30 milligrams per liter depending on hardness levels. With our salt-free technology, the mineral content of your water is not chemically altered, so you get the benefits of soft water without any dietary concerns. For the purest possible drinking water, many of our customers pair their softener with a reverse osmosis system at the kitchen sink.

A properly sized water softener should not reduce your water pressure. In fact, many customers notice improved pressure after installation because the system prevents new scale buildup and, over time, existing scale inside your pipes gradually dissolves. Our technicians perform a thorough assessment of your home plumbing and water usage during the installation process to ensure the system is correctly sized for your household. Undersized systems from other providers can restrict flow, but Pure Viva always matches the system capacity to your home demand to maintain strong, consistent pressure at every fixture.

The water softeners and conditioning systems installed by Pure Viva are built to last 15 to 20 years or more with proper maintenance. All of our systems come with a comprehensive 10-year warranty that covers parts, labor, and system performance. The longevity of your system depends on factors like your water hardness level, daily water usage, and adherence to the recommended maintenance schedule. Our annual service visits help ensure that every component is functioning at peak efficiency, extending the life of your investment well beyond the warranty period.

Whole House Filtration

A whole house filtration system is installed at your main water line, also called the point of entry, to filter all the water entering your home before it reaches any fixture. This means every tap, shower, bathtub, washing machine, and appliance receives clean, filtered water. The system typically includes multiple filtration stages that target different types of contaminants, including sediment, chlorine, chloramine, volatile organic compounds, and other impurities commonly found in Florida municipal water. Unlike point-of-use filters that only treat water at a single faucet, a whole house system provides comprehensive protection throughout your entire home. Learn more on our whole house filtration page.
Under-sink filters, such as reverse osmosis units, only treat water at one specific location, usually the kitchen sink. They are excellent for producing ultra-pure drinking and cooking water, but they do nothing for the water you shower in, wash clothes with, or use in your dishwasher. A whole house system filters water throughout your entire home, protecting your skin and hair from chlorine exposure during showers, preventing chemical residue on your clothes during laundry, and shielding your appliances and plumbing from sediment and mineral damage. Many homeowners choose to install both a whole house filtration system for general protection and an under-sink reverse osmosis unit for the highest-quality drinking water at the kitchen tap.
Our whole house filtration systems are designed for minimal maintenance. The main carbon filtration media typically lasts 5 to 10 years depending on your water quality, usage volume, and the specific contaminants present in your supply. Sediment pre-filters are usually replaced every 6 to 12 months, and our team handles these replacements as part of your annual maintenance visit. We monitor your system performance and send reminders when service is due, so you never have to worry about tracking filter life yourself. When it is time for a media replacement, our technicians handle everything on-site, including disposal of the old media and verification that the new media is performing correctly.
Our whole house filtration systems are engineered to remove a broad range of contaminants that are commonly found in Florida water supplies. This includes chlorine and chloramine used in municipal treatment, sediment and particulate matter, volatile organic compounds, herbicides and pesticides, and unpleasant tastes and odors. The specific filtration media we install is selected based on the results of your free water test, ensuring that your system targets the exact contaminants present in your water. For the most comprehensive protection, we often recommend pairing a whole house system with a water softener to address both contamination and hardness simultaneously.

Installation & Service

Professional installation typically takes 2 to 4 hours depending on your plumbing setup, the type of system being installed, and whether any modifications to your existing plumbing are needed. Our certified technicians handle everything from start to finish, including mounting the equipment, connecting all plumbing lines, running a full system test, and verifying water quality post-installation. Before leaving, they provide a complete walkthrough of your new system, showing you how to check filter status, interpret any indicator lights, and understand your maintenance schedule. We work cleanly and professionally, and we always clean up after ourselves. See examples of our work on our installation gallery.
Pure Viva provides comprehensive whole house filtration solutions including professional installation, annual maintenance, filter media replacements, and ongoing technical support. Our systems are custom-configured based on the results of your water test to target the specific contaminants present in your supply. We install multi-stage filtration systems that remove chlorine, sediment, volatile organic compounds, and other impurities at the point of entry, ensuring every tap and appliance in your home receives clean, filtered water. Every installation comes with our 10-year warranty and priority service scheduling.
Pure Viva provides comprehensive water softener solutions including professional installation, maintenance, and ongoing support. Our salt-free conditioning systems are ideal for Florida homes dealing with hard water, and they require no salt bags, no brine discharge, and no ongoing chemical costs. We size every system to match your household water usage and hardness levels, ensuring optimal performance from day one. Our team also provides annual maintenance visits to inspect your system, verify performance, and address any concerns you may have.
Pure Viva provides complimentary water testing as part of every consultation. Our technician tests your water on-site for hardness, chlorine levels, pH, iron content, total dissolved solids, and other key parameters. The results are available immediately, and our technician walks you through each reading so you understand exactly what is in your water and how it compares to recommended levels. Based on the test results, we provide personalized recommendations for the treatment solution that best fits your water quality profile and household needs. There is no cost and no obligation associated with our water testing service.
Yes, Pure Viva offers annual maintenance plans that keep your water treatment system running at peak efficiency throughout its lifespan. Each maintenance visit includes a full system inspection, filter performance testing, water quality verification, and any necessary adjustments or minor repairs. Staying on a regular maintenance schedule is important for maintaining your 10-year warranty coverage and ensuring that your system continues to deliver the highest quality water. Our upgrade and maintenance packages are affordably priced and can be bundled with your initial installation for additional savings.

General

Pure Viva provides water treatment services throughout the Tampa Bay and Sarasota County regions, including Tampa, St. Petersburg, Clearwater, Brandon, Lakeland, Sarasota, Venice, and Fort Myers. Each area has unique water quality characteristics, and our technicians are trained to address the specific challenges found in each community. Visit our service areas page for a complete list of the cities and regions we serve, or contact us to confirm availability at your address.

You can reach Pure Viva by calling (833) 699-2837, using our online contact form, or visiting our contact page to schedule a consultation online. Our team is available to answer questions, provide quotes, and schedule appointments during business hours. Whether you prefer a phone call, email, or online form submission, we will respond promptly and help you take the next step toward cleaner, healthier water in your home.

Yes, Pure Viva offers free initial consultations and water testing to assess your needs and provide personalized recommendations. During the consultation, our water wellness expert will test your water on-site, explain the results in plain language, and recommend the best treatment solution for your specific water quality profile and household size. There is no cost and no obligation to purchase. We believe that understanding your water quality is the first step to making an informed decision about your family health and home comfort.

Yes, we offer flexible financing options with no money down and terms of 12, 24, or 36 months. Many customers qualify for promotional periods with 0% introductory APR. The application process is quick and does not affect your credit score during pre-qualification. Financing allows you to invest in a premium water treatment system and start enjoying the benefits immediately while making manageable monthly payments that fit your budget.

Every Pure Viva installation is backed by our industry-leading 10-year warranty that covers all system components, parts, and labor. The warranty is activated automatically upon professional installation and requires no additional registration. It is also fully transferable if you sell your home, adding value to your property. Our warranty reflects the confidence we have in the premium equipment we install and the quality of our installation workmanship.

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