10-YearWarranty

Industry-leading protection that demonstrates our confidence in the quality and durability of our premium water systems

What’s Covered?

Comprehensive protection for your investment and peace of mind for your family

System Components

Service & Support

Detailed Warranty Coverage Explained

Pure Viva’s 10-year warranty is one of the most comprehensive protection plans available in the residential water treatment industry. From the moment our certified technicians complete your professional installation, every component of your system is fully covered. This includes the filtration media, control valves, tanks, electronic components, plumbing connections, and all hardware installed as part of your water treatment system. If any component fails due to manufacturing defects, normal wear, or performance degradation during the warranty period, Pure Viva will repair or replace it at absolutely no cost to you. Both parts and labor are included in every warranty service call, which means you will never receive an unexpected bill for a covered repair. Our warranty also covers system performance, so if your water quality results fall below our published standards at any point during the 10-year period, we will diagnose and resolve the issue as part of your coverage.

What Is Not Covered

While our warranty is extensive, there are a few situations that fall outside of coverage. Damage caused by natural disasters such as flooding, hurricanes, or lightning strikes is not covered under the standard warranty, though many homeowners insurance policies will cover these events. Damage resulting from unauthorized modifications to the system, including alterations made by third-party contractors who are not certified by Pure Viva, is also excluded. If the system is relocated from its original installation site without prior approval from our team, the warranty may be voided. Finally, neglecting the recommended maintenance schedule, which includes annual inspections and periodic filter replacements as outlined in your owner’s manual, can affect your coverage. We make it easy to stay on track by sending maintenance reminders and offering affordable annual service and upgrade packages.

Why 10 Years?

We stand behind the quality of our systems

Premium Quality

We only install the best systems engineered to last a lifetime

Confidence

Our warranty reflects our confidence in every installation

Expert Service

Certified technicians ensure proper installation and maintenance

Warranty Terms & Conditions

Coverage Period

Your 10-year warranty begins on the date of professional installation and covers the entire system, including all components and labor, for the full duration. This is one of the longest warranty periods available in the residential water treatment industry, reflecting the premium quality of the equipment we install and our confidence in the durability of every system. Unlike competitors who offer limited coverage that expires after just a few years, Pure Viva stands behind your investment for over a decade.

Warranty Activation

Your warranty is automatically activated upon professional installation by our certified technicians. No additional registration is required, and there are no activation fees. Our installation team completes all warranty documentation on-site, and you will receive a copy of your warranty certificate along with your system documentation before our technicians leave your home.

Maintenance Requirements

To maintain warranty coverage, we recommend annual system inspections and following the maintenance schedule provided at installation. This typically includes periodic filter changes, system sanitization, and performance testing. We send automated reminders when your system is due for service, and our maintenance and upgrade packages make it easy and affordable to keep your system running at peak performance throughout the warranty period.

How Does the Warranty Claim Process Work?

If you experience any issues with your water treatment system, contact our support team by phone at (833) 699-2837 or through our website. A member of our service team will troubleshoot the issue with you over the phone, and if an on-site visit is needed, we will schedule a priority service appointment, typically within 48 hours. Our certified technician will diagnose the problem, complete any necessary repairs or replacements, and verify that your system is operating correctly before leaving. All parts and labor for covered repairs are included at no cost to you.

Transferable Coverage

Your warranty can be transferred to new homeowners if you sell your property, adding significant value to your home and providing peace of mind to buyers. To initiate a warranty transfer, simply contact our team with the new homeowner’s information. There is no fee for the transfer, and the remaining warranty period carries over in full. This transferable coverage is a strong selling point for homes equipped with Pure Viva water treatment systems.

Warranty FAQ

What does Pure Viva's water system warranty cover?

Pure Viva's 10-year warranty provides comprehensive protection for your entire water treatment system, including parts, labor, and performance. Coverage begins on the date of installation and lasts the full 10 years.

Why does Pure Viva offer a 10-year warranty?

We only install premium systems engineered to last a lifetime, and our 10-year warranty reflects our confidence in every installation. Certified technicians ensure proper setup and ongoing maintenance support.

How is the warranty activated?

Your warranty is automatically activated upon professional installation by our certified technicians. No additional registration is required.

What maintenance is required to keep the warranty valid?

To maintain warranty coverage, we recommend annual system inspections and following the maintenance schedule provided at installation.

How does the warranty claim process work?

If you experience any issues, contact our support team. We will schedule a priority service visit to diagnose and resolve the problem at no cost to you.

Can the warranty be transferred to a new homeowner?

Yes. Your warranty can be transferred to new homeowners, adding value to your property and providing peace of mind to buyers.

Protected for 10 Years

Experience the confidence that comes with industry-leading warranty protection

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